Privacy Policy

Effective Date: October 9, 2025

At JazzPianoLab, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using JazzPianoLab, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal, non-personal information, application specific data and usage through our website and the JazzPianoLab desktop application to provide and improve our services.

2. How We Use Your Information

We use your information to:

  • Provide access to the https://jazzoianolab.app web site
  • Manage subscriptions and process payments
  • Send account updates and product announcements
  • Offer customer support
  • Improve and analyze the website and content
  • Detect fraud and maintain security
  • Provide functionality for JazzPianoLab desktop application
  • Analyze and improve JazzPianoLab desktop application experience
  • Comply with legal obligations
  • Ensure you are running the latest version of the JazzPianoLab application, including mandatory updates required for continued access and security

We do not sell or rent your personal information.

3. Registration Data Collection

When you register or activate JazzPianoLab, we collect system information including your operating system name, type, description and display resolution. This data is used solely for user hardware identification and license management.

  • System Information: Includes OS name, OS type, system description and display resolution relevant to running JazzPianoLab.

This information is never shared with third parties and is only used to verify your hardware for licensing and security purposes.

4. Payments

All payments are processed by secure third-party providers (e.g. Paddle). We do not store your full payment details on our servers.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users and maintain sessions
  • Understand user behavior and improve features
  • Customize the user experience
  • Collect usage analytics via tools like Google Analytics

You can control cookie settings in your browser. Disabling cookies may impact functionality.

6. Data Sharing

We share information only with trusted third parties who help operate our service:

  • Payment processors (e.g. Paddle)
  • Email and newsletter services
  • Analytics and monitoring tools (e.g. Google Analytics)
  • Customer support and ticketing platforms

We may also disclose personal data:

  • If required by law or legal process
  • To enforce our Terms or protect our rights and users
  • To investigate or prevent fraud, abuse, or technical issues

7. Data Retention

We retain data only as long as necessary for:

  • Providing access to JazzPianoLab services
  • Fulfilling legal, financial, and other obligations
  • Resolving disputes or enforcing our policies

Upon account cancellation, some non-personal or aggregated data may be retained for compliance and security purposes.

8. Data Security

We take reasonable steps to protect your data, including:

  • SSL encryption
  • Access controls and secure authentication
  • Monitoring
  • Regular backups

No system is entirely immune to threats, so we encourage you to use strong passwords and practice online security.

9. International Users

JazzPianoLab serves users worldwide.
By using our services, you consent to the transfer of your data across borders, including to countries where privacy laws may differ from your own.
We strive to comply with international data protection regulations (GDPR, CCPA, etc.).

10. Children’s Privacy

JazzPianoLab is intended for users age 13 and older (or 16 where required by law).
We do not knowingly collect personal data from children.
If you believe a child has submitted information, please contact us so we can delete it promptly.

11. Changes to This Policy

We may revise this Privacy Policy from time to time. When we do, we will:

  • Update the date at the top
  • Post the revised version on this page
  • Notify users through account, discord or email notifications (for major changes only)

Your continued use of the service after any change constitutes your acceptance.

12. Contact Us

For questions, data access requests, partnership inquiries, or copyright concerns, please contact us